Privacy Notice www.gloster.com

 

1. Introduction

1.1 Gloster Furniture, Inc. (“Gloster”) respects your privacy. This Privacy Policy describes Gloster’s policies and practices regarding the personal data you may share with us.

2. How We Use the Information You Share With Us

2.1 Gloster collects the information you share with us in order to provide you with additional information regarding our products or to perform services you request. We may also collect your personal information for operational, legal, or compliance purposes in a variety of circumstances, as we describe herein.

2.2 We do not sell your personal information. We may, as necessary for our business purposes, share your personal information for our operational purposes with our vendors or other third parties. Our vendors do not sell your personal information and only utilize it in order to support the services we provide to you.

3. Categories of Personal Information You May Share With Us

3.1 Overview

(a) There are several different ways you may share personal information with us. You may share information with us directly, such as by signing up for a mailing list or submitting payment information for a product. We also collect certain types of customer information automatically, such as your IP address when you visit our website. Finally, we may get information about you from third party companies, such as an updated mailing address from a shipping vendor. This Section describes the types of personal information we have collected about our customers over the past 12 months.

3.2 Use of Our Website

(a) Like most websites, Gloster’s website collects certain information automatically about your visit. The information may include internet protocol addresses (IP addresses), the general location where your device is accessing the website, the browser type you use or similar system information, and some other information regarding the history of the pages you may view. Additional examples of the types of information we may collect when you visit our website include:

– IP address
– date and time of request
– time zone difference to Greenwich Mean Time (GMT)
– content of the request (specific page)
– access status/http status code
– the amount of data transferred in each case
– the website from which the request comes from
– browser
– operating system and its interface
– language and version of browser software

(b) In addition to the data described above, cookies are stored on your computer when you use our website. Cookies are small text files that are stored on your hard disk in the browser you use and through which certain information flows to the place that sets the cookie (here: by us). Cookies cannot run programs or transmit viruses to your computer. They serve to make the internet offer more user-friendly and effective overall. You can configure your browser settings according to your wishes and, for example, refuse the acceptance of third party cookies or all cookies. If you refuse the acceptance of cookies, please note that you may not be able to use all functions of this website. Our websites use the following types of cookies:

(i) Transient cookies are automatically deleted when you close your browser. This includes in particular the session cookies. These store a so-called session ID, by which means different requests of your browser can be assigned to the common session. This will allow your computer to be recognized when you return to our website. Session cookies are deleted when you log out or close your browser.
(ii) Persistent cookies are automatically deleted after a specified period, which may vary depending on the cookie. You can delete cookies at any time in the security settings of your browser.

(c) Gloster has a legitimate interest and business purpose in understanding how customers and potential customers use its website. This information helps Gloster with providing relevant content and products, and is also used for operational purposes, such as administering our website.

3.3 Use of Social Media and Social Media Plug-ins

(a) If you interact with us on social media, we may retain such communications and information contained in them as part of our social media presence.

(b) We also use social media plug-ins on our website, such as buttons to connect you to Facebook, Instagram, Twitter and Pinterest. When you visit a page that displays one or more of these buttons, your browser will establish a direct connection to the respective Facebook, Instagram, Twitter and/or Pinterest server and load the button from there. This will cause the social media provider to know that you have visited the respective page on Gloster’s website.

(c) The social media provider may store the data collected about you and use it for purposes such as advertising, market research and/or demand-oriented design of its website. We have no influence on the data collected and data processing practices of these social media providers, nor are we aware of the full extent of data collection, the purposes of processing, or the storage periods. We also have no information on the deletion of the data collected by the social media providers. Further information on the data collection and privacy practices of the social media providers can be found on their respective websites.

(d) Gloster has a legitimate interest and business purpose in improving your experience with us through social media and optimizing our services. This information helps Gloster with providing relevant content and products.

3.4 Integration of Google Maps

(a) Our website uses the service of Google Maps to display interactive maps directly on the website and enable you to conveniently use the map function. By using the Google Map function on our website, Google may receive personal data, such as the types of data described in Section 5.1 of this policy. Google may store your data and use it for purposes of advertising, market research and/or demand-oriented design of its website. Further information on the data collection and privacy practices of Google can be found on its website.

(b) Gloster has a legitimate interest and business purpose in improving your website experience and optimizing our services. This information helps Gloster with providing relevant content and products

3.5 Integration of Vimeo Videos

(a) Our online offerings includes Vimeo videos, which are stored on http://www.vimeo.com and can be played directly from our website. We are unaware of the nature and extent of the data collected by Vimeo and have no control over its use. During integration, Vimeo may also be notified that your browser has accessed the corresponding page of this website, even if you do not have an account with Vimeo or are not logged into Vimeo. Further information on the purpose and extent of data collection and its processing by Vimeo can be found at its website: https://vimeo.com/privacy.

(b) Gloster has a legitimate interest and business purpose in improving your website experience and optimizing our services. This information helps Gloster with providing relevant content and products

3.6 Your Communications With Us Generally

(a) If you correspond with us by email, text message, telephone, completing a fillable form on our website or by interacting with us in person at a trade show, we may retain such communications and information contained in them to respond to your inquiry, to notify you of Gloster products or offerings, to keep a record of your communication and other similar reasons.

(b) Gloster has a legitimate interest and business purpose in maintaining the personal information of those who communicate voluntarily with Gloster.

3.7 Subscribing to Our Newsletter

(a) You may also elect to subscribe to our newsletter, with which we inform you about our products and current offers. We collect the information you share with us including your email address when you elect to join our newsletter. In addition, we store your IP addresses and the time of registration and confirmation. The purpose of the procedure is to be able to prove your registration.

(b) You can unsubscribe to the sending of the newsletter at any time and cancel the newsletter. You can declare your revocation by clicking on the link provided in every newsletter e-mail or by contacting us at the email or phone number listed in Section 2.

(c) Gloster may rely on the fulfillment of contract as its lawful basis or business purpose for processing your information under certain laws.

3.8 Communicating Through Our Website

(a) If you correspond with us through a chat on our website, we may retain such communications and information contained in them to respond to your inquiry, to notify you of Gloster products or offerings, to keep a record of your communication and other similar reasons.

(b) Gloster has a legitimate interest and business purpose in maintaining the personal information of those who communicate voluntarily with Gloster.

3.9 Warranty Information

(a) You may also provide us with certain information when registering your Gloster products which we use to assist us with the administration of warranties that may be applicable to your purchase.

(b) When you register your products with us, we may ask you for your name, address, email address, along with the name and address of the dealer from whom you purchased the products, date of purchase, and identifying information about the products. We use this information to register your product and to provide you with important information such as warranty information.

(c) This information may also be used to contact you in the event of a product recall. You may decide not to provide contact information. Gloster may not be able to properly inform you of warranty information and recalls without certain information given when registering your Gloster products.

(d) Gloster may rely on the fulfillment of contract as its lawful basis or business purpose for processing your information under certain laws.

3.10 Purchasing Products from Gloster

(a) You may purchase products from Gloster through its website by creating an account that requires you to provide your name and email address. To complete your purchase, you must also share shipping and billing information, such as your address or credit card information.

(b) Gloster has a legitimate interest and business purpose in processing payment and shipping information.

3.11 Contests, Sweepstakes and Promotions

(a) From time to time, you may be able to participate in contests, sweepstakes and promotions offered by Gloster. If you choose to participate in these activities, we may collect personal data such as your name, mailing address, telephone number, email address, date of birth or age, and preferences. We may use this information to communicate with you about our products, services and promotions if you have given us your consent to do so. We use the additional information you share with us in an aggregate anonymized way in order to learn more about our customer base.

(b) Gloster has a legitimate interest and business purpose in processing your information for the purposes of promotions, contests and sweepstakes.

4. Categories of third parties with whom we share personal data

4.1 In the past 12 months, we have disclosed personal information to our vendors and other third parties for business and operational purposes. We have utilized vendors who maintain our service accounts, provide customer service, process or fulfill orders and transactions, process payments, provide marketing or advertising services, and provide analytic services. As a part of providing services on behalf of Gloster, our vendors may need to process your personal data (such as your email address or your payment information) in order to fulfill a service you have requested from us.

5. Consumer Rights Under the California Consumer Privacy Act

5.1 Certain countries and states’ privacy laws provide certain rights for individual consumers. Under the California Consumer Privacy Act (“CCPA”), for instance, a California resident has the right to request that the business disclose what personal information it collects, uses, discloses, and sells. Gloster has endeavored to do that with this Privacy Policy.

5.2 While Gloster does not sell your personal information to any third party, you have the right to opt out of the sale of personal information. In addition, you have the right to request information regarding the information we may have collected about you through your interactions with Gloster. You may also request that we modify, update, change, or remove, or delete information that you have previously provided.

5.3 If you wish to submit a verifiable consumer request to us, or to exercise your CCPA privacy rights with regard to the information you may have shared with us, please contact the privacy officer at the phone number or email address listed in Section. A verifiable consumer request allows you to request that we disclose to you the personal information we have collected about you. You may also request that we delete the personal information we have collected about you. In order to verify your request, you may need to provide us with proof of your identity including, for example, providing us with a copy of your driver’s’ license. A consumer may also designate an authorized agent to make a verifiable consumer request under the CCPA on the consumer’s behalf. If you use an authorized agent, we may require you to submit proof that the agent acts on your behalf.

5.4 Under California law, we cannot discriminate against you because you exercise your rights under the California Consumer Privacy Act. It is also important to note that you can enjoy Gloster’s website without providing personal data to us.

5.5 Children’s Information

We do not knowingly collect any information from children under the age of 16. If we learn that a child under the age of 16 has provided us with personal information, we will delete it in accordance with applicable law. If you are a parent or guardian and believe we have inadvertently collected information from your child in a manner not permitted by law, please contact us at the phone number or email address listed below.

6. Contact Information

6.1 Gloster Furniture, Inc. is the company responsible for your information under this Privacy Policy. If you have any questions about this Privacy Policy, or about Gloster’s data privacy practices, please contact:

Gloster Furniture, Inc.
Privacy Officer
PO Box 738
South Boston, VA 24592
Tel: +1 434 214 8925
E-Mail: dataprotection@gloster.com

This Privacy Policy was last updated on June 5, 2020.